Reduction of Error Rate in Payroll to Improve Accuracy and Reputation

Within two large billion-dollar corporations, the perception of payroll errors has become a concern due to the complexity of payrolls, involvement of multiple stakeholders, and various interconnected systems. LKPU has taken on the responsibility of reducing the error rate in payroll processes to less than 1%, aiming to enhance accuracy, reliability, and the overall reputation of payroll services.

• Conduct a comprehensive review of existing payroll processes, identifying areas for improvement and addressing any inefficiencies.
• Ensure the stability and optimization of HR processes related to payroll, aligning them with industry best practices and standards.
• Establish mechanisms to ensure regularity in payroll processing and implement quality assurance measures to detect and prevent errors.
• Analyze the existing risks and error situations in payroll processes, developing effective solutions to address them and mitigate future occurrences.
• Optimize the end-to-end payroll process, considering all responsibilities and interfaces, to streamline operations and reduce the potential for errors.
• Define and clarify roles and responsibilities within the payroll function to enhance accountability and eliminate ambiguities.
• Create transparency in the payroll process by establishing reporting mechanisms that capture quantity and quality indicators, enabling better monitoring and control.
• Develop a standardized monthly reporting format that includes key performance indicators (KPIs) to track progress, identify trends, and facilitate decision-making.